Shipping Information
We exclusively use Australia Post Express Shipping to ensure your garment arrive safely and on time for your special event.
Processing Time
Orders placed before 2:00 PM AEST on business days will be dispatched the same day. Orders placed after 2:00 PM, or on weekends/public holidays, will be dispatched the following business day. We recommend booking your rental to arrive 1-2 days prior to your event to allow for any unforeseen postal delays.
Delivery Time & Tracking
Delivery Timeframes: We use Australia Post Express Shipping for all orders. Delivery typically takes 1-3 business days depending on your location. Regional areas may require an additional 1-2 days. Tracking: Once your order has been dispatched, you will receive an email containing your Australia Post tracking number. You can use this to monitor your parcel's journey right to your door.
Return Shipping
Returning your garment is simple and completely free. Every rental includes a prepaid return satchel.
- Place the unwashed garment inside the provided return satchel.
- Lodge the parcel over the counter at an Australia Post outlet or drop it in a yellow Express Post box.
- Returns must be lodged by 12:00 PM on the final day of your rental period.
Late Returns
If you fail to return the garment on the agreed return date, late fees of $30 per day will apply. If the return date falls on a Sunday or public holiday, please lodge your return on the next business day.
Shipping Areas
We currently ship anywhere within Australia. Please ensure you provide a secure delivery address, as we are not liable for stolen parcels once marked as delivered.
Have Questions?
If you need assistance with tracking your order, have a last-minute rental request, or need help with a return, our team is here for you.